Global Sweets Market LLC - Refund Policy

Overview

At Global Sweets Market LLC, we strive to ensure your satisfaction with every purchase. As we sell delicate confectioneries and chocolates, we want to clarify our return and refund policy to ensure a smooth experience.

Return & Refund Conditions

We do not offer returns, exchanges, or refunds unless the item you receive is not as described or is damaged to the point of being inedible. Please note that cosmetic damage is not covered under this policy.

• Proof of Issue: Photo evidence is required to process any return or refund request.
• Timeframe for Claims: Claims must be submitted within 24 hours of delivery.

How to File a Claim

You can file a claim by either:

• Using our Chatbot: Located at the bottom right of your screen.
• Emailing us: Send your reason and photo evidence to Support@GlobalSweetsMarket.com.
• Your Account Page: Log in to your account on our website and submit a claim directly from your order history.

Processing Time

Claims are typically reviewed and processed within 2-10 business days. You will receive an update on the status of your claim via email. If additional information is needed, we will reach out directly through email during the review process.

Appeals & Additional Support

If your claim is denied, you may appeal the decision by replying to the email with additional evidence, and we will be happy to review it. For any further support, please email us at Support@GlobalSweetsMarket.com or use the chatbot on our website.